EsTeam

We specialize in developing
customer-organization interface

Discover below how we can help you

Our Approach

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Performance and development of organizations do not rely anymore on its sole internal resources. Customers have taken control of the conversation and employee engagement is a major factor of agility.

In this context, it becomes mandatory to act at the interface between customers, workers, technology and organizational structure to leverage sustainable benefits.

Our Offering

We help organizations to create value in assisting them in improving all resources and practices influencing customer experience.

We put our expertise in strategy, innovation and operational implemention at your service through an extended, concrete and adaptive offering.

CUSTOMER INTERACTION DEVELOPMENT

We help organizations to create a fluid and
relevant interface

DIGITAL INTERACTION

Answering customers in appropriate ways

UNIFIED INTERACTION

Allowing customers to express themselves as they do want

CUSTOMER EXPERIENCE DEVELOPMENT

We help organizations to develop themselves from their interface with customers

CUSTOMERS INSIGHTS

Improving the organization’s value proposition (products and services)

COWORKERS INSIGHTS

Organizing the company’s structure around the customer

Customer Maturity Assessment

Whether your goals are clearly expressed or not, whether you know or not,
how to reach them intuitively or fuzzily…
Before building an impactful roadmap, you need a precise, analytical and visual picture of the axis to work on.

We have developed for this purpose an innovative tool of measurement and visualization of organizational maturity with regards to customer experience. Our tool will allow you to:

  • Understand strengths and weaknesses of your organization in terms of customer interaction
  • Discover short and long-term opportunities to develop competitive advantages
  • Evaluate effectiveness of your customer experience investments

Last posts (in French)

Algorithmes et expérience client
Lorsque je parle d’expérience client, il est fréquent que je me réfère à la relation entre un patient et un médecin, entre le traitement des symptômes (une attitude qui est généralement celle des services de relation client), et la compréhension des causes d’une maladie ou d’un mal-être – qui est ce que signifie l’amélioration de […]

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La Poste, quand la relation nuit à l’expérience
Loin de moi l’idée d’en faire une série, mais l’utilisation des services publics m’incite à publier ce second billet sur les difficultés éprouvées par les grandes entreprises à saisir la portée de la notion d’expérience client, et à se transformer en conséquence. Celui-ci fait suite à une récente visite d’un bureau de poste local pour […]

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